Creating and building an email list can be tedious. You do the work and spend the time gathering new subscribers only to find out you need to then continuously maintain an email list. What does it even mean to maintain an email list? Things like weeding out inactive contacts and sending unsubscribe campaigns are really…
As the leader of an organization, you’ve undoubtedly been faced with the challenge of delivering difficult feedback. While we may generally agree that feedback is an important part of growth, most of us are pretty uncomfortable communicating it. We don’t want to be perceived as arrogant or uncaring, and we know our words have the…
Building a strong relationship with your customers is key to having a successful business. If you’ve been around Anna Montgomery & Co very long, you probably already know that we believe one of the best ways to build strong relationships is by cultivating trust. There are lots of factors that are important in building trust…
A big part of any job is giving and receiving feedback. It’s where many of us spend a significant amount of time, and when it’s not done well, man, is it painful. Not all feedback is helpful feedback. Have you ever heard (or said) something like this? “That font is too pointy.” “We can’t use…
There comes a time when every organization must face a cold reality—developing a consistent written voice can be hard. “Wait a second,” you might say to yourself, “my organization doesn’t really do much with writing.” But think about it—chances are, you have already sent a text, drafted an email, or otherwise written something down since…
Good stories are all around us. Through stories, family and friends share their daily lives and experiences, teachers their studies, philosophers their thoughts, novelists their tales, and co-workers their rants. Stories help us understand and remember information by moving us to action, bringing us to tears, and giving us joy. Some can even change our…
